Description
BinSentry is hiring a Director of Customer Success to lead customer lifecycle maturity, product adoption, value realization, retention, renewal, and expansion. The role owns adoption frameworks, customer health and renewal processes, scalable onboarding and engagement systems, cross-functional leadership with Sales, Product, and Operations, team development, and executive engagement. It requires at least five years of experience leading Customer Value functions or in a customer-focused product leadership role, with IoT, hardware-enabled SaaS, or operational technology experience preferred. The position is full-time, in-office in Kitchener, Ontario, and offers $140,000–$150,000 CAD annually.
