Description
Closinglock is hiring a Director of Customer Success to lead and scale its post-sale motion for Enterprise and Mid-Market customers. Reporting to the VP of Operations, the role owns GRR, NRR, product adoption, customer health, retention, and expansion strategy; leads and develops a CSM team; builds onboarding, QBR, and expansion playbooks; escalates high-value or at-risk accounts; and partners with Sales, Product, and Support. The position requires at least 8 years of relevant experience, including 4 years leading and scaling customer success teams, and is a full-time, in-person role in Austin, Texas.
