Description
Read AI is hiring a Director of Customer Success to lead and scale its post-sale customer organization across strategic account management and high-volume customer success operations. The role oversees account managers and customer success operations, manages customer retention, enablement, renewals, expansions, technical support, feedback loops, and operational reporting, and partners with Product, Engineering, Sales, and Growth teams. Candidates need at least seven years of customer-facing leadership experience, including SaaS account management, team scaling, technical support, and onboarding or enablement experience; startup or high-growth SaaS experience is preferred. The position offers an annual base salary of $165,000–$200,000 plus equity and benefits, low-deductible health plans, and family leave, with U.S. work authorization required and no visa sponsorship available.
