Description
Versaterm is hiring a Director of Customer Success to lead the post-sale customer lifecycle across strategic, enterprise, state, and transactional accounts. The role establishes engagement models, adoption and renewal processes, customer health and retention metrics, cross-functional handoffs, and scalable success programs, while partnering with Sales, Project Delivery, Support, Product, and Marketing. Candidates need a bachelor’s degree, 10+ years of relevant SaaS experience, 5+ years leading teams, and experience with retention, renewals, and customer growth at scale; public sector or GovTech experience is preferred. The position requires a Government of Canada security clearance and legal authorization to work in Canada.
