Description
Versaterm is hiring a Director of Customer Success to lead the post-sale customer lifecycle across Strategic, Enterprise, State, and Transactional accounts. The role owns retention, renewals, expansion, customer health, adoption, and revenue reporting; establishes scalable Customer Success operating models and playbooks; partners with Sales, Project Delivery, Support, Product, and Marketing; and leads the Renewals team. Candidates need a bachelor’s degree, 10+ years of Customer Success or related SaaS experience, and 5+ years leading teams. Public sector, GovTech, or public safety SaaS experience is preferred, and the role requires CJIS compliance and a fingerprint-based background check.
