Description
ServiceNow is hiring a Director of Engineering to lead and grow engineering teams within its Service Operations Business Unit, overseeing AI-native ITSM and ITOM products. The role owns technical strategy, architecture, delivery, reliability, experimentation, and value realization across distributed systems, data-intensive products, agentic workflows, and enterprise platforms, while partnering with Product, Design, Security, Operations, Sales, and Customer Success. The position requires 15+ years of related engineering experience, including 5+ years managing engineering teams, plus strong expertise in scalable system design, programming, people leadership, and AI-powered enterprise workflows.
