Description
TogetherWork is hiring a Director of Technical Account Management in Austin, Texas, to build, launch, monetize, and scale a paid premium technical support program for complex SaaS customers. The role will define the operating model, service tiers, staffing, pricing, go-to-market strategy, customer health management, escalation ownership, revenue metrics, and governance; lead a Technical Account Management team; and partner with Sales, Customer Success, Product, Engineering, Support, Finance, and other business units. The position requires 8–10+ years of relevant technical account management or customer-facing technical experience, 3–5+ years leading customer-facing technical teams, and strong SaaS, data, and cross-functional leadership capabilities. The role is hybrid and offers medical, dental, and vision insurance options.
