Summary from listing
The Director of Patient Experience leads Montefiore Medical Center’s patient and family experience strategy, programs, and initiatives across inpatient and outpatient settings. The role drives HCAHPS, Press Ganey, and other survey performance, works with executive and departmental leaders, manages people, finances, and business operations related to patient experience, and reports to the Montefiore Quality Council. It also supports quality and performance improvement through strategic planning, consultation, education, and team facilitation. The position requires a master’s degree, extensive improvement methodology knowledge, program management and leadership experience, and five years of hospitality experience, with a healthcare quality background preferred.
