Description
Riot Games is hiring a Director of Player Support Experience to define and lead the long-term strategy for player support across digital, AI-enabled, self-service, and human-assisted channels. The role owns end-to-end player journeys, establishes experience goals and metrics, leads a multidisciplinary Support Experience organization, partners with Product, Engineering, Operations, and other Riot teams, and develops AI, automation, proactive support, and other emerging technologies. The Director will also hire, lead, and develop a high-performing team and contribute to Player Support strategy and investment decisions.
