Summary from listing
Foundever is hiring a senior Problem Management and IT Operational Risk Manager to own the end-to-end problem management process, IT operational risk register, resilience and continuity assurance, and a prioritised continuous improvement portfolio across telecom, network, systems and SOC towers. The role leads root-cause analysis, known-error and workaround closure, vendor and tower-owner governance, audit remediation, reporting, and a small analyst team, while challenging technical findings and presenting recommendations to senior executives. It requires 12–15 years of IT operations or service management experience, including at least four years in a managerial role, a bachelor's degree in Engineering, IT or a related discipline, and practical expertise in ITSM tooling and structured improvement methodologies.
