Description
TriNet is hiring a Director of Resolution Services to set the strategic direction, operating model, governance framework, and performance objectives for its Resolution Services organization. The role oversees Estimated Time to Resolution governance, Issue Center operations in India, enterprise customer resolution, executive escalations, process improvement, analytics, and talent development. It requires a bachelor's degree or equivalent experience, typically 10+ years managing leaders and broad functional programs, and offers an in-office Atlanta location with a salary of $125,000 to $250,000; remote hiring may be considered at the company's discretion.
