Description
Salesforce is hiring a Technical Support Manager to lead and manage a technical support team, including resource management, hiring, mentorship, and performance management. The role owns technical support outcomes and KPIs, drives operational improvements and AI-enabled case-handling workflows, represents support leadership globally, escalates high-impact customer issues, and ensures AI-driven support actions comply with Salesforce’s responsible AI standards. The position requires extensive technical support and management experience, including leading teams through AI and agentic workflow transformation.
