Description
HONK is hiring an Escalations Supervisor to lead a team of specialists managing complex roadside assistance and transportation service issues. The role involves handling escalated calls, chats, and tasks; coaching and developing team members; monitoring performance and operational metrics; resolving service risks and delays; and partnering with Operations leadership on improvements. The position requires at least two years of supervisory experience in customer support, contact centers, dispatch, logistics, or operations, along with strong coaching, conflict-resolution, decision-making, and customer-service skills. It is a remote-first role open to team members anywhere in the United States.
