Description
The Dispatch Specialist coordinates and assigns technical service incidents to field technicians, manages SLA compliance and escalation, monitors ticket resolution, and optimizes technician utilization through ITSM and ITIL processes. The role requires at least three years of experience in IT operations, technical dispatch, or field service coordination, along with knowledge of ITSM, ITIL v4, ticket management platforms, and technical support fundamentals. Benefits include training, professional development, life insurance, a 100% payroll scheme, and benefits above legal requirements.
