Description
The Dispatcher provides call-management-system scheduling and coordination support for customers, service-delivery team members, field associates, and business-management team members. The role resolves scheduling and service issues, escalates urgent needs, monitors call volumes and service-level agreements, coordinates technician assignments and parts shipments, dispatches service calls to Flex Labor Partners, and communicates with customers and internal stakeholders. The position requires 1–3 years of experience in customer service, call center operations, dispatching, scheduling, or a related environment, proficiency with Microsoft applications, and availability for varied shifts including evenings and weekends. An associate degree is preferred, and the employer offers medical, vision, dental, 401K, and EAP benefits.
