Description
AFCA is hiring a Dispute Resolution Specialist for its Financial Difficulty team to manage and resolve financial complaints, including standard matters, complex disputes, investigations, preliminary assessments, telephone conciliation, and written outcomes. The role requires tertiary qualifications or relevant experience in financial services, hardship, vulnerability, dispute resolution, legal, community, or ombudsman environments, along with strong analytical, communication, negotiation, and decision-making skills. The position offers hybrid working with two days per week in the office and includes additional leave options.
