Description
Brightspeed is hiring a full-time Telecom Dispute Analyst to investigate and resolve customer, vendor, and carrier disputes involving telecom billing, CABS invoices, access charges, intercarrier settlement, tariffs, contracts, and usage records. The role analyzes billing variances, prepares case summaries and recommendations, processes adjustments and escalations, maintains compliance documentation, identifies recurring issues, and supports process improvements. It requires at least two years of CABS and telecom dispute-resolution experience, strong analytical and communication skills, and proficiency with Microsoft Excel and data-analysis tools. The position is fully remote with standard business hours and occasional overtime.
