Distressed Customer Program Strategy and Operations Leader at Intuit

Intuit is seeking a senior strategy and operations leader to scale and enhance its Distressed Customer program. The role will improve early detection of at-risk customers, create recovery playbooks by failure type, analyze handoff patterns to reduce transfers, lead customer-distress reviews, report performance to executives, and define tooling, training, and hiring needs. It requires 10 to 15+ years of experience in strategy, operations, or management, a bachelor's degree or equivalent experience, and Six Sigma Black Belt certification, along with expertise in scalable process design, strategic execution, analytics, organizational change, executive influence, and communication.