Description
The Customer Service Representative handles customer inquiries, orders, billing, complaints, account administration, and customer feedback. The role also maintains customer files and procedures, answers telephone calls, creates reports, and may provide on-the-job training and assist with accounts receivable collections. A high school diploma or GED is required, while 1–3 years of general office experience is preferred; computer literacy, Microsoft Office knowledge, typing ability, and strong communication skills are also required.
