Duty Manager at ABM

Compensation

£39,000/yr

Location: Edinburgh, Scotland
Type: Full-time
Posted: May 5, 2026

Description

The Duty Manager will oversee the daily operations of The Gyle Shopping Centre, focusing on security and cleaning services. This role involves leading the center's operations, ensuring safety and cleanliness, and acting as the primary contact for resolving incidents. The Duty Manager will also maintain service standards, support training, and collaborate with various stakeholders.

Required Skills

security operations
cleaning operations
incident management
emergency response
decision making
communication skills
customer service
team leadership
risk assessment
logistics
COSHH

Additional Information

Required Previous Experiences: Experience working in a Duty Manager, site supervisor or first-line management role within a live operational environment.
Valid SIA license with practical experience in security operations.
Demonstrable experience overseeing or supporting cleaning operations, with an understanding of service standards and site presentation.
Experience operating as the first point of management control for incidents, issues and operational decisions.
Strong understanding of health & safety requirements within a public, high-footfall environment.
Confident managing and directing frontline teams across shifts.
Experience dealing with incidents, emergency response and escalation procedures.
Able to make sound, timely decisions under pressure while maintaining control of the site.
Clear and effective communicator, both verbally and in writing.
Competent in completing logs, reports, incident records and shift handovers.
Comfortable liaising with Centre Management, retailers and stakeholders when required.
Well organised, reliable and able to manage competing priorities during live operation.
Preferred Qualifications: Good IT literacy
Excellent written and spoken English