Description
The role provides first-level support to existing and new customers for Dynamics 365 requests and inquiries, including configuration of Dynamics 365 modules, PowerApps, Power Automate, and PowerBI; incident and ticket management; customer communication; and resolution of escalated issues. It requires at least one year of customer service experience, two years as a Dynamics 365 for Sales power user, a business or IT-related degree in progress, a minimum 3.5 GPA, and strong prioritization and teamwork skills. The employer is Heartland Business Systems and offers competitive compensation, benefits, growth opportunities, and other employee benefits.
