Description
The E-Call (811) Analyst provides analytical and customer-service support for pipeline excavation requests received through state One Call centers. The role reviews and processes 811 tickets using paper maps, computerized mapping systems, GPS and potentially ArcGIS to assess excavation proximity to company pipelines, screens calls, handles emergency inquiries, notifies pipeline and field technicians, and monitors daily reports. It requires a high school diploma or GED, Microsoft Office proficiency, strong communication and prioritization skills, and the ability to work an extended 6:00 AM to 6:30 PM schedule with occasional overtime and holidays.
