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E-commerce CRC Team Manager at Hermès

Language
Location
Dubai, Dubai
Type
Full-time
Level
lead/mgmt
Posted

Description

The CRC Team Leader will lead and manage five CRC associates alongside the CRC Manager, focusing on customer satisfaction, performance targets, team development, training, coaching, KPI monitoring, customer service processes, crisis planning, and cross-department collaboration. The role requires at least three years of proven management experience, strong leadership and communication skills, and experience in e-commerce is a plus.

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