Summary from listing
Sonova is hiring an E-commerce Customer Service Supervisor in Nanjing to lead the hearing-aid e-commerce customer service team and drive sales conversion across pre-sales, in-sales, and preliminary after-sales support. The role manages recruitment, training, scheduling, performance, coaching, service standards, dashboards, O2O traffic referral, compliance, and collaboration with marketing, operations, and offline stores. It requires a college diploma or higher, at least three years of e-commerce customer service team management experience, data analysis and Excel/BI skills, strong communication and compliance awareness, and familiarity with major e-commerce platforms.
