Description
The employer is hiring a remote Customer Support Representative for a German e-commerce company specializing in bicycle and e-bike accessories. The role involves responding to customer inquiries by email and through a ticketing system, handling orders, shipping, products, claims, and complaints, independently prioritizing tickets, using response templates, communicating through Gorgias, and coordinating with internal teams via Slack. The position requires German C1, customer-service experience, and ideally Shopify or Gorgias experience; it is planned for 5–10 hours per week.
