Description
The ECM Helpdesk Specialist supports the Helpdesk for ECM solutions, serving as the first point of contact for customers and handling support tasks independently or coordinating second-level support. The role maintains ECM systems, contributes to monitoring-system expansion, and may support change management. Candidates need IT specialist vocational training or comparable qualification, customer and service orientation, practical knowledge of Microsoft SQL Server and document management or ECM environments, basic business-process knowledge, and an independent, structured working style. The position offers flexible working hours, training, health and family benefits, and other employee perks.
