Description
The Ecommerce & Customer Service Manager will manage the day-to-day operation of a DTC website on Shopify Plus, including product listings, pricing, promotions, stock, content, site performance, campaign launches, and analytics. The role also serves as the primary customer service contact across email, social media, and live chat, handling returns, refunds, complaints, and order issues while working with developers, marketing, and PR partners to improve conversion, average order value, customer satisfaction, and reporting.
