Description
The role owns the customer experience strategy, roadmap, data, and delivery for active ecommerce partners, including website usability, checkout experience, product listings, promo rules, analytics, customer service operations, escalations, complaints, and voice-of-customer reporting. It leads and coaches the service team, coordinates root-cause fixes across commercial, operations, technology, and partner functions, and contributes to new-prospect CX plans. The ideal profile requires a bachelor's degree in computer science or business, at least 8 years of overall business experience, 3–4 years of ecommerce product management experience, familiarity with GA4, data-driven decision-making, experience serving multiple brands or accounts, and hands-on CRM or ticketing-tool experience.
