Description
The Support Role in APAC provides advanced technical support for EDM’s financial products and applications, troubleshoots client issues, manages support channels and CRM documentation, collaborates with global teams, and contributes to product documentation. The role is permanent and hybrid, with candidates based in Australia or Singapore who can travel to the Tokyo office when required. It requires native Japanese speaking and writing, English communication, a bachelor’s degree in a relevant field, and 1–2 years of enterprise software technical support experience; SQL, scripting, data analysis, data warehousing, and ETL knowledge are also mentioned.
