Description
Genetec is hiring an EMEA Support Engineer T2 to provide second-level technical support across more than 15 EMEA countries. The role owns and resolves complex, escalated customer cases and service outages, performs root cause analysis using Windows performance and troubleshooting tools, collaborates with R&D and internal teams, creates technical documentation, and coaches colleagues. It requires strong troubleshooting, analytical, communication, prioritization, and customer-service skills, including English and French fluency, plus experience with Genetec Security Center, Microsoft systems and SQL, TCP/IP networking, hardware and wiring, and client-server applications.
