Description
CDNetworks is hiring a 24/7 CDN Technical Support Engineer to serve as the first point of contact for customers, troubleshoot complex web and networking issues, manage support cases, meet SLA requirements, recommend upgrades, analyze business impact, and document knowledge. The role requires Malaysian nationality, 12-hour rotating shifts, a bachelor's degree in information technology, computer engineering, or a related field, knowledge of Internet protocols, Linux, and CDN concepts, strong analytical and problem-solving skills, and English proficiency; Mandarin is an advantage. Benefits include shift allowance, overtime claims, awards, leave encashment, birthday vouchers, medical insurance, and wellness reimbursement.
