Description
The Emergency Response Center Coordinator supports inbound call operations for water mitigation and emergency services by handling customer calls, gathering and documenting job information, routing requests to service teams, maintaining CRM records, coordinating with customers and technicians, monitoring active jobs, and escalating urgent issues. The role requires at least one year of call center, dispatch, customer service, or coordination experience, strong communication and organizational skills, and comfort with CRM and Microsoft tools. It is full-time and in-person in Tampa, Florida, or Lenexa, Kansas, with two days off per week and required Saturday shifts.
