Description
The Front Office Agent welcomes and bids farewell to guests, performs check-in and check-out procedures, handles requests and complaints, monitors accounts and payments, provides hotel and local information, manages calls, supports VIP arrivals and group check-ins, completes shift handovers, and promotes hotel facilities through up-selling. The role requires strong service orientation, English proficiency, Opera PMS knowledge, communication and problem-solving skills, adaptability to shift work, and a professional appearance.
