Description
Apollo.io is hiring an Enablement Program Manager in Manila, Philippines to lead and evolve its end-to-end enablement program for the Support organization. The role owns the six-week new-hire onboarding program, facilitates in-person training, develops ongoing learning initiatives, builds scalable certification and learning paths, and uses enablement tools to measure and improve performance metrics such as time to productivity, QA scores, CSAT, and knowledge assessments. The position requires at least six years of experience in customer support, enablement, or training, SaaS experience, strong facilitation and instructional-delivery skills, and cross-functional collaboration.
