Summary from listing
Ericsson is hiring an End to End Solution Support Expert to lead technical teams during critical incidents, major escalations, and network crises across EMEA customers. The role coordinates GS, SME, PLM, PDU, and CU Operations teams; provides customer-facing technical authority across UDM, IMS, and cloud domains; leads investigations, RCA presentations, disaster recovery, deployments, and service restoration; and mentors regional support teams. It requires a bachelor’s or master’s degree in engineering, at least eight years of experience, and expertise in telco core, cloud-based telecom architectures, 5G, and complex incident management.
