Description
The role provides second-line technical support and ongoing management of end-user computing devices, including desktops, laptops, scanners, printers, mobile devices, collaboration tools, and peripherals. Responsibilities cover troubleshooting hardware, software, and network issues; device configuration and deployment; software installation and licensing; incident management; user training and documentation; security compliance; asset management; remote support; and process improvement. The posting requires a degree in IT or relevant experience, knowledge of IT infrastructure and Microsoft products, and familiarity with an ITIL-based environment.
