Description
The End User Services Support Engineer provides high-quality technical support to employees and fellow engineers, maintains helpdesk telephone coverage, resolves incidents, maintains documentation, and contributes to IT projects. The role also involves improving services through AI technologies, automating infrastructure processes, and supporting remote locations. Required qualifications include at least three years of enterprise-level finance experience, strong troubleshooting and problem-solving skills, AI prompt and agent experience, and knowledge of Windows, networking, Citrix, mobile, and ITIL technologies.
