Description
emergiTEL is hiring an End-User Support Analyst for a 10-month contract in Calgary, Alberta, working on-site in the downtown area. The role provides step-by-step guidance for production accounting tasks, diagnoses and resolves predefined incidents, responds to client communications, supports monthly application releases, creates and executes test cases, and manages incident documentation and escalations. Candidates need strong end-user support and client communication skills, along with proven technical desk support experience.
