Summary from listing
Sonova is hiring an End User Support Specialist to provide Level 2 post-sales technical support for consumer hearing products and self-help tools. The role handles escalations, customer service, complaint handling, repair-service communication, web sales-order support, and troubleshooting, while maintaining product knowledge and supporting KPI targets. A bachelor’s degree is preferred, along with 1–3 years of customer service experience, strong communication and problem-solving skills, and familiarity with Microsoft Office and JD Edwards. The position offers medical, dental, and vision coverage, a $60,000–$70,000 base salary, and bonus eligibility.
