Description
Bitdefender is hiring an Endpoint Support Engineer to provide Level 2 technical support for Bitdefender Enterprise customers through email, phone, and remote assistance. The role includes troubleshooting, virtual-environment analysis, deployment and implementation support, account management, escalation coordination, and documentation, with 8-hour shifts covering 24x7 coverage. Candidates need at least two years of technical support experience, strong Windows and networking knowledge, Linux or Unix administration familiarity, virtualization knowledge, and a degree in computer science, engineering, or an equivalent field.
