Description
Monk is hiring an Engagement Manager to own customer accounts from onboarding through adoption, renewal, and expansion. The role runs account cadences and executive check-ins, manages renewals and upsells, serves as the primary point of accountability for customer issues, builds executive relationships with CFOs and controllers, analyzes usage and collection data, partners with Operations and Engineering, and develops playbooks. Candidates should have at least three years of experience in a top-tier management consultancy, investment bank, or comparable high-ownership operating role, along with strong analytical, communication, commercial, and software skills. The position is based in Monk’s Flatiron, New York office and includes medical, dental, and vision coverage, flexible paid time off, and a dinner stipend.
