Description
Instead is hiring an Engagement Manager to own the customer relationship for a portfolio of accounting firms from post-sale onboarding through adoption, expansion, and renewal. The role coordinates on-site implementation sessions, manages implementation timelines and stakeholder alignment, drives product adoption and commercial outcomes, monitors customer health, and partners with Tax Engineers. It requires at least four years of customer-facing experience in a B2B SaaS or professional services environment, strong project management and communication skills, and willingness to travel 30–50% for on-site engagements. The position is based on-site in Lehi, Utah, with competitive base, variable compensation, and equity.
