Engagement Manager at Profound

Compensation

$110,000 – $180,000/yr

Location: New York, New York
Type: Full-time
Level: mid
Posted: Feb 21, 2026

Description

Profound is hiring an Engagement Manager to lead customer success for its AI search marketing platform, owning onboarding, implementation, adoption, and ongoing engagement for a portfolio of mid-market customers. The role focuses on strategic consultation, customer health, measurable outcomes, and cross-functional collaboration with Sales, Product, and Engineering in support of customers' AI search goals. The position is on-site in NYC, San Francisco, or London, with a base salary range of $110,000 to $180,000 before variable compensation for NYC.

Required Skills

Customer success
Presentation skills
Data analysis
Project management
Large language models
Search marketing

Additional Information

Required Previous Experiences: 2+ years working with mid-market customers in customer success, account management, or consulting
Preferred Qualifications: Experience or strong interest in AI search and large language models
Comfort working in ambiguous environments
Ability to manage multiple initiatives at once
Background in search or marketing

About Profound

Profound

AI marketing

Profound is an AI marketing platform built for the agentic era, helping marketing teams see what customers ask AI, deploy agents, and measure results in a collaborative workbench. Profound also helps PR and brand teams understand brand sentiment, see which domains are cited, and tailor outreach to authors of top-cited articles.

Customers and case studies

See customers and case studies