Description
The role is a field-service technical specialist and primary customer support contact responsible for diagnosing and repairing complex engine products at customer sites, performing preventative maintenance, documenting service work, escalating unresolved issues, coaching junior technicians, and identifying additional service opportunities. The position requires significant field-service experience, expert knowledge of engine products, customer-service experience, and preferably apprentice-trained engine-technician experience; it also mentions electrical, electronics, controller, switchgear, and control-panel expertise, as well as technical proposal submission knowledge.
