Description
The role is a field-service technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites. Responsibilities include preventative maintenance, troubleshooting mechanical and electrical systems, using electronic service tools, documenting service work, escalating unresolved issues, coaching junior technicians, identifying service opportunities, and maintaining safety and equipment standards. The position requires significant field-service experience, expert knowledge of engine products, customer-service experience, and preferably apprentice-trained engine-technician experience and coaching experience.
