Description
The IT Support Specialist provides first- and second-level support for workstation, server, and network issues; installs, upgrades, and maintains gaming and non-gaming hardware and software; resolves technical problems; follows change-management and security protocols; audits and documents procedures; supports procurement and vendor collaboration; and trains end users. The role requires a high school diploma or GED, at least two years of technical support or IT operations experience, knowledge of desktop computing, networking, and operating systems, and the ability to obtain and maintain Ohio gaming licenses. It also requires varied-shift availability, physical ability to lift up to 50 pounds, and strong communication and customer-service skills.
