Summary from listing
Insight is hiring an Engineer III - Sr. Technician Network for a hybrid role in Delhi NCR, Hyderabad, Bangalore, or Pune, with US-aligned night-shift hours. The position focuses on ITIL incident, request, and change processes, resolving 80% or more of assigned incidents without escalation, and supporting enterprise network operations using tools such as ScienceLogic, ServiceNow, Cisco IOS, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, and Cisco Catalyst Center Manager. Candidates should have an associate-level certification such as CCNA or equivalent, relevant enterprise NOC experience, and knowledge of TCP/IP, routing, switching, VPN, SD-WAN, and wireless access points. The role includes mentoring junior teammates, handling client calls, meeting service-level agreements, and may lead to supervisory or engineering advancement. Benefits include medical insurance, health benefits, professional development, and a shift allowance.
