Description
Ericsson is hiring an L1.5 Level Operations professional to monitor, coordinate, support, manage, and execute reactive maintenance activities for telecom services. The role resolves customer and user technical issues, troubleshoots root causes, maintains 100% SLA targets, prepares SLA reports, and coordinates across teams. It requires 3+ years of billing-systems experience, 3–4 years of telecom operations experience, SQL/PL-SQL and UNIX knowledge, strong troubleshooting skills, scripting ability, and willingness to work in a 24×7 shift model. The primary location is India.
