Description
Veeam is hiring a Technical Support Engineer to serve as the first point of contact for B2B customers using Veeam Data Platform and Veeam Backup & Replication. The role handles case triage, initial troubleshooting, log collection, routine issue resolution, customer communication, case documentation, and escalation of complex problems. Candidates need fluent Japanese, more than two years of IT support, service desk, or system administration experience, and foundational knowledge of Windows, networking, Linux/Unix, and backup technologies. The position offers hybrid work, paid leave, flexible spending allowance, and professional development opportunities.
