Description
Ema is hiring an Engineering Leader to manage and scale multiple product lines in the Voice, BPO, and Workforce Management space. Reporting to the Head of Engineering, the role owns the engineering organization building scalable multi-tenant infrastructure for voice AI Employees, Agent QA, auto-learning pipelines, analytics, and workforce optimization. Responsibilities include architecting real-time data-intensive systems, recruiting and developing engineers, establishing engineering standards, and collaborating with Product, ML/AI, and Go-to-Market teams. The role requires 12+ years of software engineering experience, including 4+ years leading engineering teams of 8+ engineers, along with expertise in real-time systems, data stores, multi-tenant SaaS platforms, stream processing, and scalable architecture.
